Delivery 7 days a week 5am to 11pm.
Fast delivery guaranteed

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Need help? Contact us on 020 7390 0690
or call Free on 0800 368 8770

Get a Hire Quote and Make a Booking

Delivery Information

Our patient driver will come to your door to deliver/collect. Don't worry if you need time to get to the door – our driver will wait and call if no answer. If you have a porter or concierge we can deliver/collect to them.

Our patient driver will come to your door to deliver/collect. Don't worry if you need time to get to the door – our driver will wait and call if no answer. If you have a reception we can deliver/collect to them.

We deliver to the hotel front desk or concierge. You do not need to be present for us to deliver. If you need the wheelchair/scooter for early morning then select early delivery or book for day before. All hotels will store the wheelchair/scooter safely for you in their baggage storage room so it is there when you need it. For return collection, please leave the wheelchair with the hotel front desk or concierge no later than the stated time on the booking and ask them to store it for collection by us.

For hospitals, we come to your bed, ward or room inside the hospital as specified on your booking request.

For airport arrivals we check your flight and meet you inside the airport arrivals terminal. We will wait and meet you after baggage reclaim and will have a sign with your name.

For airport departures, we meet you at the airline check-in desk before your departure at the time you specify on booking.

We meet you inside the train station at the end of the platform on the arrivals/departures concourse.

We meet you inside the train station at the end of the platform on the arrivals/departures concourse.

Collection Information

Our patient driver will come to your door to deliver/collect. Don't worry if you need time to get to the door – our driver will wait and call if no answer. If you have a porter or concierge we can deliver/collect to them.

Our patient driver will come to your door to deliver/collect. Don't worry if you need time to get to the door – our driver will wait and call if no answer. If you have a reception we can deliver/collect to them.

We deliver to the hotel front desk or concierge. You do not need to be present for us to deliver. If you need the wheelchair/scooter for early morning then select early delivery or book for day before. All hotels will store the wheelchair/scooter safely for you in their baggage storage room so it is there when you need it. For return collection, please leave the wheelchair with the hotel front desk or concierge no later than the stated time on the booking and ask them to store it for collection by us.

For hospitals, we come to your bed, ward or room inside the hospital as specified on your booking request.

For airport arrivals we check your flight and meet you inside the airport arrivals terminal. We will wait and meet you after baggage reclaim and will have a sign with your name.

For airport departures, we meet you at the airline check-in desk before your departure at the time you specify on booking.

We meet you inside the train station at the end of the platform on the arrivals/departures concourse.

We meet you inside the train station at the end of the platform on the arrivals/departures concourse.

Continue
Note: Delivery & collection times can be selected in a later step.
  • Ultra-light folding wheelchair
    Ultra-light folding wheelchair

    See full details

    Daily: £2.86 exc. VAT* (£3.43 inc. VAT)
    Weekly: £20.00 exc. VAT* (£24.00 inc. VAT)
    * Minimum hire charge is 7 days.
    Description

    Very light at only 12Kgs in weight. 18" seat width. Easy to use. Folds compactly to put in car trunk/boot. Maximum user weight is 115KGs.

    Specifications
    • Wheelchair ULTRA LIGHTWEIGHT: 12kgs (22 Pounds)
    • Seat width: 46cms (18 inches)
    • Max user weight: 115kgs (253 Pounds)
    • Total unfolded width at widest points: 65cm (25.5 inches)
    • Wheels: 24 inch rear & 8 inch front wheels
    • Footrests: Fold-up, fold-in and fold-out
    • Backrest: Top half folds back
    • Puncture proof rubber tyres
    • Folded dimensions: Width=30cms (12"), Height=75cms (29.5"), Length=77cms (30")
    Delivery Info

    We deliver wheelchairs and mobility scooters to any Greater London address at a time to suit you, seven days per week and most public holidays.

    Please see our Delivery & Collections page or FAQs for further information.

  • Electric Power Wheelchair
    Electric Power Wheelchair

    See full details

    Daily: £11.29 exc. VAT* (£13.54 inc. VAT)
    Weekly: £79.00 exc. VAT* (£94.80 inc. VAT)
    * Minimum hire charge is 7 days.
    Description

    A modern folding electric power wheelchair. Comfortable and easy to use. Folds up compactly for storage or transport by car. The controls can be installed on either the left or right hand side depending on your needs. Comes with a cushion and lap safety belt. Book your electric powered wheelchair hire with us and we could possibly deliver in 3 hours in London (subject to availability). Our electric powered wheelchairs are all lightweight, comfortable, modern and easy to use. They are delivered fully charged and serviced by our own staff who will demonstrate how to use. Our electric power wheelchairs fold up easily without tools and will fit in the boot (trunk) of most cars. They may be taken anywhere in the UK but cannot be taken on planes or overseas.

    Specifications
    • Electric Power Wheelchair – Lightweight Folding
    • Maximum Speed: 4 MPH – 6 KMH
    • Folded Dimensions: 35CM*60CM*74CM
    • Maximum User Weight: 120KGS, 19 Stone, 264 Pounds
    • Wheelchair Weight (without batteries): 26KGS
    • Wheelchair Weight (with batteries): 29KGS
    • Charging Time: 8 Hours
    • Width: 63CM
    • Overall Length: 110CM
    • Height: 96CM
    • Base Width: 45CM
    • Seat Height: 50CM
    • Ground Clearance: 7CM
    • Climbing Incline Ability ≤13°
    • Range: 10-20KM (According to pavement conditions, user weight, inclines and battery capacity)
    • Aluminium Frame
    • Flip Up Armrests
    • Flip Up Footrest
    • Controller: Right or Left Handed
    • Nylon Upholstery Seat and Back
    • Safety Belt Fitted as Standard
    • 12" Rear Wheels with solid rubber tires
    • 8" Front Wheels with solid rubber tires
    • Front Wheel Suspension
    • Batteries (Lithium): 24V/12A
    • 2 motors: 24V/250W
    Delivery Info

    We deliver wheelchairs and mobility scooters to any Greater London address at a time to suit you, seven days per week and most public holidays.

    Please see our Delivery & Collections page or FAQs for further information.

  • Mobility scooter
    Mobility scooter

    See full details

    Daily: £11.29 exc. VAT* (£13.54 inc. VAT)
    Weekly: £79.00 exc. VAT* (£94.80 inc. VAT)
    * Minimum hire charge is 7 days.
    Description

    Our powered electric mobility scooters offer greater range than any basic models. A large passenger weight capacity of 20 stone, 280lbs, 127kgs it caters to most users, with large wheels ensure comfort. The Go Go Elite Traveller Sport is a top of the range Mobility Scooter from Pride Mobility, and offers performance far above that found on basic models. A number of other advanced features mean that the Elite Traveller Sport is ideal for those after top performance in a transportable scooter.

    The Elite Traveller Sport Mobility Scooter comes with a longer "deck" that has an additional 2 inches of space, giving the user of the scooter extra leg room. The adjustable steering tiller comes with wraparound and adjustable handles, meaning it can be used comfortably even by those with limited dexterity. The comfort of the user is also enhanced by seat-post suspension, not a feature usually found on small scooters. This combines well with the larger wheels, which allow the Elite Traveller Sport to handle uneven surfaces better than mobility scooters with standard boot scooters that generally have smaller wheels.

    With front and rear LED lighting the driver of the Elite Traveller Sport is safe, and the large 18Ah batteries gives good range (varies on speed, inclines, temperature, surface evenness and user weight). Overall, the Pride Go Go Elite Traveller Sport is the ideal mobility scooter for comfortable transport. It comes apart without tools into 4 easily manoeverable parts. Whilst our scooters can be taken anywhere in the UK they cannot be taken on planes or taken overseas.

    Specifications
    • Width: 21.25 in (54 cm)
    • Length: 43 in (109 cm)
    • Weight: 9 st (57 kg)
    • Weight of heaviest part: 3.1 st (20 kg)
    • Seat: 17 in (43 cm) with comfortable cushioned padding
    • Seating: Rotating, foldable
    • Maximum User Weight: 20 stone, 127kgs or 280lbs
    • Ground clearance: 1.5 in (3.8 cm)
    • Speed: 4 mph (6 kmph)
    • Range: Depends on user weight, inclines, surface eveness, temperature and speeds
    • Battery size: 2 x 12 V (18 Ah)
    • Turning radius: 50.5 in (128 cm)
    • Suspension: No wheel suspension the seat post has spring suspension
    • Wheel size (front & back): 9 in (23 cm)
    Instructions
    • Always charge overnight for 10 hours with the supplied charger
    • Select drive with the yellow lever, turn on and go. If you get beeping when turning and no drive then simply turn off, select drive with the yellow lever. Turn on again and go.
    • Seat lifts off
    • Armrests fold up
    • Basket unclips
    • Battery lifts off
    • Motor/Drive unit uncouples for easy portability
    Delivery Info

    We deliver wheelchairs and mobility scooters to any Greater London address at a time to suit you, seven days per week and most public holidays.

    Please see our Delivery & Collections page or FAQs for further information.

  • Elevating leg-rest wheelchair (left leg)
    Elevating leg-rest wheelchair (left leg)

    See full details

    Daily: £3.57 exc. VAT* (£4.29 inc. VAT)
    Weekly: £25.00 exc. VAT* (£30.00 inc. VAT)
    * Minimum hire charge is 7 days.
    Description

    This wheelchair comes with elevating leg rest for the left leg so that the user can keep their leg out straight in case of knee injury or plaster cast or recommendation by doctor.

    Specifications
    • Seat width: 48cms (18.5 inches)
    • Max user weight: 115kgs (253 Pounds)
    • Wheelchair weight: 16kgs (35 Pounds)
    • Total unfolded width at widest points: 65cm (25.5 inches)
    • Wheels: 24 inch rear & 8 inch front wheels
    • Footrests: Fold-up, fold-in and fold-out
    • Armrests: Fold-up for side access
    • Backrest: Top half folds back and is height adjustable
    • Puncture proof rubber tyres
    • Folded dimensions: Width=29cms (11.5"), Height=75cms (29.5"), Length=74cms (29")
    Delivery Info

    We deliver wheelchairs and mobility scooters to any Greater London address at a time to suit you, seven days per week and most public holidays.

    Please see our Delivery & Collections page or FAQs for further information.

  • Elevating leg-rest wheelchair (right leg)
    Elevating leg-rest wheelchair (right leg)

    See full details

    Daily: £3.57 exc. VAT* (£4.29 inc. VAT)
    Weekly: £25.00 exc. VAT* (£30.00 inc. VAT)
    * Minimum hire charge is 7 days.
    Description

    This wheelchair comes with elevating leg rest for the right leg so that the user can keep their leg out straight in case of knee injury or plaster cast or recommendation by doctor.

    Specifications
    • Seat width: 48cms (18.5 inches)
    • Max user weight: 115kgs (253 Pounds)
    • Wheelchair weight: 16kgs (35 Pounds)
    • Total unfolded width at widest points: 65cm (25.5 inches)
    • Wheels: 24 inch rear & 8 inch front wheels
    • Footrests: Fold-up, fold-in and fold-out
    • Armrests: Fold-up for side access
    • Backrest: Top half folds back and is height adjustable
    • Puncture proof rubber tyres
    • Folded dimensions: Width=29cms (11.5"), Height=75cms (29.5"), Length=74cms (29")
    Delivery Info

    We deliver wheelchairs and mobility scooters to any Greater London address at a time to suit you, seven days per week and most public holidays.

    Please see our Delivery & Collections page or FAQs for further information.

  • Elevating leg-rest wheelchair (both legs)
    Elevating leg-rest wheelchair (both legs)

    See full details

    Daily: £3.57 exc. VAT* (£4.29 inc. VAT)
    Weekly: £25.00 exc. VAT* (£30.00 inc. VAT)
    * Minimum hire charge is 7 days.
    Description

    This wheelchair comes with elevating leg rests for both legs so that the user can keep their legs out straight in case of knee injury or plaster cast or recommendation by doctor.

    Specifications
    • Seat width: 48cms (18.5 inches)
    • Max user weight: 115kgs (253 Pounds)
    • Wheelchair weight: 16kgs (35 Pounds)
    • Total unfolded width at widest points: 65cm (25.5 inches)
    • Wheels: 24 inch rear & 8 inch front wheels
    • Footrests: Fold-up, fold-in and fold-out
    • Armrests: Fold-up for side access
    • Backrest: Top half folds back and is height adjustable
    • Puncture proof rubber tyres
    • Folded dimensions: Width=29cms (11.5"), Height=75cms (29.5"), Length=74cms (29")
    Delivery Info

    We deliver wheelchairs and mobility scooters to any Greater London address at a time to suit you, seven days per week and most public holidays.

    Please see our Delivery & Collections page or FAQs for further information.

  • Standard folding wheelchair
    Standard folding wheelchair

    See full details

    Daily: £2.86 exc. VAT* (£3.43 inc. VAT)
    Weekly: £20.00 exc. VAT* (£24.00 inc. VAT)
    * Minimum hire charge is 7 days.
    Description
    A very comfortable wheelchair. Easy to use. Folds compactly to put in car trunk/boot and can be taken on public transport. The handles are easily height adjustable to suit any height of pusher. This wheelchair comes with an anti-tipper device useful if going up steep hills or ramps.
    Specifications
    • Seat width: 48cms (18.5 inches)
    • Max user weight: 115kgs (253 Pounds)
    • Wheelchair weight: 16kgs (35 Pounds)
    • Total unfolded width at widest points: 65cm (25.5 inches)
    • Wheels: 24 inch rear & 8 inch front wheels
    • Footrests: Fold-up, fold-in and fold-out
    • Armrests: Fold-up for side access
    • Backrest: Top half folds back and is height adjustable
    • Puncture proof rubber tyres
    • Folded dimensions: Width=29cms (11.5"), Height=75cms (29.5"), Length=74cms (29")
    Delivery Info

    We deliver wheelchairs and mobility scooters to any Greater London address at a time to suit you, seven days per week and most public holidays.

    Please see our Delivery & Collections page or FAQs for further information.

  • Wide seat folding wheelchair
    Wide seat folding wheelchair

    See full details

    Daily: £3.57 exc. VAT* (£4.29 inc. VAT)
    Weekly: £25.00 exc. VAT* (£30.00 inc. VAT)
    * Minimum hire charge is 7 days.
    Description

    Wide seat, Heavy Duty manual folding wheelchair ideal for the larger person.

    Specifications
    • A larger and stronger wheelchair with a 21" seat width.
    • Easy to use and folds up well. Will fit into car trunk/boot.
    • Maximum user weight is 140KGs.
    • Seat width: 54cms (21 inches)
    • Max user weight: 140kgs (308 Pounds)
    • Total unfolded width at widest points: 75cm (29.5 inches)
    • Wheelchair weight: 24kgs (53 Pounds)
    • Padded seat Wheels: 24 inch rear & 8 inch front wheels
    • Footrests: Fold-up, fold-in and fold-out
    • Armrests: Removable for side access
    • Puncture proof rubber tyres
    • Folded dimensions: Width=29cms (11.5"), Height=75cms (29.5"), Length=81cms (32").
    Delivery Info

    We deliver wheelchairs and mobility scooters to any Greater London address at a time to suit you, seven days per week and most public holidays.

    Please see our Delivery & Collections page or FAQs for further information.

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  • Comfort cushion
    Comfort cushion

    A comfort cushion is not required for Mobility Scooters and Electric wheelchairs as they already have seat cushioning

    See full details

    Per Hire: £5.00 exc. VAT (£6.00 inc. VAT)
    Description

    Comfort cushion suitable for ultra and standard wheelchairs.

    Delivery Info

    We deliver wheelchairs and mobility scooters to any Greater London address at a time to suit you, seven days per week and most public holidays.

    Please see our Delivery & Collections page or FAQs for further information.

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Delivery Date

Delivery Time

Delivery Location

Full location details will be entered in a later step

Collection Date

Collection Time

Collection Location

Full location details will be entered in a later step

Your Rental Information
Item Description Rental Price
Total Hire Price
Delivery
Collection
Total
VAT
 Total (Inc. VAT) 		£0.00
£0.00
£0.00
£0.00
£0.00
 £0.00
VAT Relief (sales tax exemption) for eligible disabled customers
What is VAT relief / exemption?

This guide explains who is and isn't eligible to claim VAT relief on wheelchairs, mobility scooters and accessories for hire or purchase on our website.

VAT exemption allows chronically sick or disabled people to buy eligible items without paying VAT tax at 20%.

All you need to do is select on booking that you (or the wheelchair user if different) are eligible for VAT exemption. An easy to complete online form during booking is all that is needed.

Who is eligible for VAT relief?

To be eligible for VAT relief the government says you have to fit the following criteria:

A person is 'chronically sick or disabled' if he/she is a person:

  1. With a physical or mental impairment which has a long-term and substantial adverse effect upon his/her ability to carry out everyday activities; with a condition which the medical profession treats as a chronic sickness, such as diabetes; or
  2. Who is terminally ill.

Important Note: It does NOT include a frail elderly person who is otherwise able-bodied or any person who is only temporarily disabled or incapacitated, such as with a broken limb.

What proof of disability is needed?

To remove VAT on an eligible purchase, a simple declaration is required as to the nature of your disability or illness. No proof of disability, doctor's letter or hospital number is required. All information given is secure and completely confidential.

Which Items are eligible?

VAT Exemption applies to all our products and services when sourced for someone who is chronically sick or disabled.

Prices

All prices are listed as excluding VAT

Notes to consider
  • You must consider whether you (or the wheelchair user) are exempt from paying VAT. Full government tax office (HMRC) info on VAT exemption for disabled and older people
  • If you do not complete the VAT exemption form, or you are not eligible for VAT relief, we must charge you VAT at the current rate on the whole of your booking.
  • Click here to visit the Government page on VAT for disabled people section.

VAT Relief Declaration

VAT has been removed from your booking. Please see above for updated pricing. Please complete the declaration below to continue.

VAT Relief (sales tax exemption) declaration for use by a disabled person to hire or buy disability products free of Value Added Tax.

Please carefully review the VAT Relief Declaration below and digitally sign using the form beneath.

Company Declaration

We, London Wheelchair Hire Ltd., Registered office: 16 Warren Avenue, South Croydon, CR2 8HU are supplying the following goods and/or services to the disabled person named below.

Goods which are being supplied for the disabled person’s personal use:

Item Description Rental Price
Total Hire Price
Delivery
Collection
Total (VAT Exempt) 		£0.00
£0.00
£0.00
£0.00

This includes mobility products, mobility accessories and delivery/collection charges when booked together.

Customer Declaration

As the customer, you should only complete this declaration if you are ‘chronically sick or disabled’ and the goods or services are for your own personal or domestic use. An assistant, agent, family member or carer may complete this on behalf of the disabled user.

Full information is available in “VAT notice 701/7 reliefs for disabled and older people” or by calling the VAT Disabled Reliefs Helpline on 0300 123 1073. HMRC staff cannot advise whether or not an individual is chronically sick or disabled. There are penalties for making a false declaration and fraudulent evasion of VAT.

A person is ‘chronically sick or disabled’ if he or she is a person:

  • with a physical or mental impairment which has a long term and substantial adverse effect upon his or her ability to carry out everyday activities
  • with a condition which the medical profession treats as a chronic sickness.

It does not include an elderly person who is not disabled or chronically sick or any person who is only temporarily disabled or incapacitated, such as with a broken limb. If you are unsure, you should seek guidance from your doctor or other medical professional. Once completed, this form will be held by the supplier with your booking for inspection by HMRC.

I [Enter your name below]

of [Enter your address below]

declare that I have the following disability, chronic sickness or terminal illness:

I am receiving the goods and/or services detailed above, which are being supplied to me for domestic or my personal use and I claim relief from VAT under Group 12 of schedule 8 of the Value Added tax act 1994.

Not ready to complete your booking? Please provide us with a few more details and you can save this quote later in the 'Your Details' section.

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Delivery Details

Times entered here will be ignored. If you require a specific time, please go back to Delivery & Collection Times and select your preferred time.

Our patient driver will come to your door to deliver/collect. Don't worry if you need time to get to the door – our driver will wait and call if no answer. If you have a porter or concierge we can deliver/collect to them.

Our patient driver will come to your door to deliver/collect. Don't worry if you need time to get to the door – our driver will wait and call if no answer. If you have a reception we can deliver/collect to them.

We deliver to the hotel front desk or concierge. You do not need to be present for us to deliver. If you need the wheelchair/scooter for early morning then select early delivery or book for day before. All hotels will store the wheelchair/scooter safely for you in their baggage storage room so it is there when you need it. For return collection, please leave the wheelchair with the hotel front desk or concierge no later than the stated time on the booking and ask them to store it for collection by us.

For hospitals, we come to your bed, ward or room inside the hospital as specified on your booking request.

For airport arrivals we check your flight and meet you inside the airport arrivals terminal. We will wait and meet you after baggage reclaim and will have a sign with your name.

For airport departures, we meet you at the airline check-in desk before your departure at the time you specify on booking.

We meet you inside the train station at the end of the platform on the arrivals/departures concourse.

We meet you inside the train station at the end of the platform on the arrivals/departures concourse.

Collection Details

Times entered here will be ignored. If you require a specific time, please go back to Delivery & Collection Times and select your preferred time.

Our patient driver will come to your door to deliver/collect. Don't worry if you need time to get to the door – our driver will wait and call if no answer. If you have a porter or concierge we can deliver/collect to them.

Our patient driver will come to your door to deliver/collect. Don't worry if you need time to get to the door – our driver will wait and call if no answer. If you have a reception we can deliver/collect to them.

We deliver to the hotel front desk or concierge. You do not need to be present for us to deliver. If you need the wheelchair/scooter for early morning then select early delivery or book for day before. All hotels will store the wheelchair/scooter safely for you in their baggage storage room so it is there when you need it. For return collection, please leave the wheelchair with the hotel front desk or concierge no later than the stated time on the booking and ask them to store it for collection by us.

For hospitals, we come to your bed, ward or room inside the hospital as specified on your booking request.

For airport arrivals we check your flight and meet you inside the airport arrivals terminal. We will wait and meet you after baggage reclaim and will have a sign with your name.

For airport departures, we meet you at the airline check-in desk before your departure at the time you specify on booking.

We meet you inside the train station at the end of the platform on the arrivals/departures concourse.

We meet you inside the train station at the end of the platform on the arrivals/departures concourse.

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If you are booking for yourself, you can copy your details from the delivery details above using the button below.

The wheelchair user
Person responsible for the hire

Not ready to checkout? Click here to save your booking for later.

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This booking is exempt from VAT.
Billing Details
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Agreement to full terms and conditions of business

Your Agreement to full terms and conditions of business with London Wheelchair Hire Ltd.

Liability

London Wheelchair Hire Ltd.. accept no liability for any incidents arising from the use or misuse of our Wheelchairs or Mobility Scooters or other supplied items. Each item is supplied with full safety instructions which are also available here. Please familiarise yourself with these before use. If there is any damage or defect then the item must not be used and we must be notified immediately on the number below. The hirer is responsible for loss of, or damage to, the hired items whilst in their possession regardless of cause. Repairs will be charged at cost (parts and labour). Replacement charge for a lost, stolen or non-returned item is currently at full retail price (in addition to rental charges paid). Lost cushions are charged at retail price. All prices subject to change.

Cancellation policy

  • Cancellation after confirmation and payment (but before despatch) incurs a non-refundable administration charge of £25 – delivery, collection and accessory fees will be refunded.
  • Cancellation after despatch will incur the minimum hire charge plus delivery charges. Cancellation after delivery will incur the minimum hire, delivery and collection charges.
  • Amendment charge for time, date or location change is free, any additional rental fee or additional delivery/collection costs are fully chargeable.
  • No refund for Urgent or Same Day bookings.

Extra charges for loss, damage or non-return

  • On return the Wheelchair or Mobility Scooter or other supplied items should be ready for collection at the confirmed pick-up time. Extra charges will be made if any items are not available at the confirmed return time.
  • All Wheelchairs and Mobility Scooters are inspected, serviced and cleaned before delivery. Fair wear and tear is not charged. Damage caused through negligent or improper use will be fully charged at cost of parts + labour or replacement.
  • Replacement items are charged as follows per item: Cushions £30, Mobility Scooter keys £15, Mobility Scooter chargers £75, Footrests £45, Armrests £45, Elevating Leg Rests £60, Wheelchair wheels £60, all other items POA.
  • Non-returned Wheelchairs or Mobility Scooters will be charged at full retail replacement cost (in addition to any hire fees, delivery and collection fees paid).

Cleaning Charges

Our Manual Wheelchairs, Electric Wheelchairs and Mobility Scooters are delivered to you in a clean condition. They are not to be used as off-road vehicles and taken onto grass, sand or fields. If they are returned muddy, sandy or soiled, requiring an extensive clean, we reserve the right to charge a £25 cleaning fee. This forms part of our accepted terms and condition of hire and will be charged to the payment card of the hirer without notice. A receipt will be sent. To avoid a charge, please return all items in a clean condition.

Refund policy

  • Once confirmed, any cancellation of an advance booking will incur an admin fee of £25. If the product has already been delivered there is no refund.
  • Refund on early return of Wheelchairs or Mobility Scooters is possible on rentals subject to a minimum one week hire fee plus delivery and collection charges.
  • NO refund for Urgent or Same Day bookings.

Extension of hire

Extension of the original confirmed hire period must be advised at least 24hrs before the return time. Any additional costs incurred by London Wheelchair Hire Ltd. in relation to pick-up or return of a wheelchair, other than those included in the booking confirmation, will be chargeable to the hirer.

Change of location

The delivery and return location can be changed up to 24 hours in advance. If the new location has a higher fee that will be charged to your card. If the new location has a lower fee then a refund of the difference will be made to your card.

No deposit required

Your credit/debit card will be used as a guarantee to the full replacement value of the Wheelchair or Mobility Scooter or other supplied items and any associated costs of recovery or extended rental. Should an item not be returned or if it is returned damaged a charge will be made with no further notice.

Limitations

  • Wheelchairs are permitted to be taken overseas and loaded onto planes.
  • Mobility Scooters are NOT permitted to be taken overseas or loaded onto planes.

Insurance

We do not offer insurance, however your home or travel insurance policy may offer you cover. Alternatively, this company may be able to assist you.

Repair and replacement

Should your Wheelchair or Mobility Scooter develop a fault, please stop using it immediately and contact us to arrange repair or replacement.

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