FAQs

How does it work?

1. You book online easily though this website or call on the number above
2. We deliver the wheelchair or mobility scooter to you
3. You keep the wheelchair or mobility scooter for as long as you need it
4. At the end of hire, we come and collect it from you.

Do you deliver Wheelchairs and Mobility Scooters?

Yes, we deliver to all London postcodes and airports. Also to some areas just outside London - Surrey, Berkshire, Buckinghamshire, Middlesex and Hertfordshire.

Can you deliver to an airport?

Yes, we deliver to Heathrow, Gatwick and all other London airports - we meet in arrivals or departures to hand over the wheelchair

Can you deliver at a specific time?

Yes, we can offer an exact delivery time if you wish

When should I make a hire reservation?

To guarantee service, you are advised to reserve once your needs are definite

Can you deliver out of hours?

Yes, we deliver from 06:00am to 8:00pm in London and from 05:00am to 11:00pm at airports

How much does hire cost?

Hire fees depend on which type of wheelchair or mobility scooter and how long it is required. Get a fast quote here

Can I collect from you?

Yes, you may collect from our warehouse (located in Heston) from Monday to Saturday (09:00am to 5:30pm). Advance booking is essential.

Where is your shop?

Our warehouse is located in Heston (near Heathrow) - see our full warehouse address

Do your wheelchairs fold up?

Yes, all our manual wheelchairs fold up compactly to transport in a car

What are your opening hours?

Our website is open 24hrs a day for quotes and bookings. If you need to talk to us then our phone is answered from 06:00am until 11:00pm

Can we take a wheelchair overseas?

Yes, our manual wheelchairs may be taken anywhere in the world. Most airlines will carry the wheelchair free of charge for you

Do you sell new wheelchairs or mobility scooters?

Yes, we sell our most popular models of manual wheelchairs and mobility scooters - if you currently have a wheelchair or scooter on hire from us then we can credit the hire fee against the cost of purchase

Do you rent electric mobility scooters?

Yes, we have easy to use, long range mobility scooters for hire

Do I have to pay VAT?

Not necessarily. You may be exempt from VAT (Sales Tax) if you have a long term chronic illness - click here for more information

What is your cancellation policy?

It is best that you only reserve once you are certain of your definite requirements. Fees are payable on cancellations and the amount depends on what product and when cancelled. A mininum fee of £25 applies to any cancellation.

Insurance

We do not offer insurance, however your home or travel insurance policy may offer you cover. Alternatively, this company may be able to assist you.

How can I pay?

We accept all Visa, MasterCard and American Express cards. We do not accept cash or cheque payment.

Can I extend my hire?

Yes, you can always extend your hire at any time for as long as you need the wheelchair or mobility scooter.

What if the wheelchair or mobility scooter gets broken?

All our modern wheelchairs and mobility scooters are chosen for reliability. We service and check them before each hire. In the unlikely event that damage occurs then please contact us and we will exchange or repair within 24 hours. This applies to all our service areas, if you have travelled outside our service area then you will need to bring the item to within our service area.

Can I get a refund if no longer needed?

Please book the wheelchair or mobility scooter for the known period needed. Of course, if you need to extend the hire then that's fine - just email or give us a call. No refund is available for early returns.

Can I change the return location?

Yes, if your plans change and you need to have the wheelchair/scooter collected at a different location then that is fine. At least 24hrs notice of change is required and the location must be within our service area. If there is a different fee for the new location then any extra fee will be charged to your card. If there is a reduction in fee then it will be refunded to your card within 5 days.